We are not responsible for damages incurred during shipping. Any damage claims must be made directly with the shipping carrier.

We are not responsible for delays in shipping caused by the carrier. Rest assured, all orders are shipped via USPS Priority Mail or UPS, and a tracking number will be provided once the order ships.

Due to the custom nature of our products, we do not accept returns or cancellations. However, if you need to change the theme or items in your order and it has not been started yet, adjustments may be possible.

Please provide the date the order is needed by, ensuring it is not the same as your event date. We cannot be held responsible if items do not arrive in time if the provided date is the event day itself.

Yes, for orders of $300 or more, a contract will need to be signed by the purchaser. We also require ID and a matching credit/debit card at our discretion to combat fraudulent orders. Alternatively, payment can be made via Zelle.

Please be as specific as possible and send any inspiration photos, invitations, example designs, etc. We will send a proof for approval before printing. Minor changes are allowed without additional fees.

Major changes, like complete theme changes or multiple design adjustments, will incur a design fee of $15+. Minor changes, such as spelling corrections or minor color adjustments, are permitted without extra charges.

Please contact us directly at info@craftedcreationsby.com for any order issues. We aim to resolve all issues amicably. Filing a chargeback with your bank will restrict future purchases with Creations, and any fraudulent chargebacks will result in legal action.